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Customer Service Coordinator
Thursday, August 15
  • Customer Service Daily Operations
    • Handle the majority of international customer verbal (phone) communications
    • Coordinate the handling of any customer service issues that arise
    • Review daily customer complaints and track customer complaint resolution to make sure they are solved on time, efficiently, and to customers’ satisfaction
    • Review responses of Chinese customer service team for quality maintenance, providing constructive feedback and sending additional follow up messages when necessary
  • Liaison with Customer Service Manager to execute and manage customer marketing/service programs on a weekly, monthly, or quarterly basis
  • Liaison with Customer Service Manager and Marketing Director to conduct customer analysis and develop a wide range of projects
  • Constantly scan website and test existing website functions
  • Occasionally work with the marketing team to organize major events or attend community events


  • Experience in Service, Hospitality, Marketing, Communications or a similar field
  • Strong written and Spoken English is a must
  • 2-5 years of work experience required, preferably in the same field
  • Enjoys investigating and solving the problem
  • Strong self-initiative
  • Can stay calm and patient in all situations
  • Ability to understand the problem from the customers’ perspective (empathetic);
  • Able to explain complicated situations in a clear and diplomatic way
  • Flexible and adaptable, able to balance and prioritize multiple tasks
  • Strong self-initiative and ability as a multicultural team
  • Excellent communication (both written and oral) and interpersonal skills
  • Basic fluency in Mandarin, or experience in a Chinese work environment is a plus
  • Interest or background in food and the larger food industry
Fulltime 2019-08-15 Shanghai Shanghai 200000 2019-09-12

Epermarket is one of China’s fastest growing online supermarkets, where you can find the products and brands you miss from a place you trust. You can select from over 7,000 products from around the world to be delivered directly to your doorstep. ISO-certified, we make quality and safety part of the essence of our existence and they penetrate every part of our business.

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